TERMS OF SERVICE

The following information sets out the terms and conditions of use on rootinestore.com ("the website"). ROOTINE PTY LTD ("we" or "us") are the owner and operator of this website and all content. By using this website you are accepting and agreeing to the following terms and conditions. ROOTINE will not notify you of consent on any variations, and we kindly ask the customers to check the terms and conditions.

Orders

All orders submitted through the website are subject to acceptance by ROOTINE. Once an order is submitted through the website, an email confirmation is automatically sent. This email confirmation does not constitute an acceptance of the order or an offer to sell products.

ROOTINE reserves the right to refuse, cancel or amend any orders due to errors, omissions or inaccuracies relating to pricing, product availability, product description, inability to authorise a payment, suspicion of fraudulent activity, or any unexpectable reason and circumstance.

Liability & Indemnity

ROOTINE is not liable for any damages whatsoever including any special indirect or consequential losses or damages caused through the use of the site and/or its affiliates resulting from loss of use of data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it.

ROOTINE does not warrant or guarantee:
- The accuracy or completeness of any information contained on the website;
- The websites will be free from viruses or other contamination;
- The use of and access to the website will be uninterrupted or error free;
- That any defects, errors or interruptions will be corrected immediately.

The use of the website and internet is at your own risk.

Intellectual Property

Unless otherwise indicated, ROOTINE owns all copyright of the material on the website.

All copyright, data, text, software, images, icons, graphics, trademarks, logos, interfaces, photographs, and other intellectual property on the website is owned, controlled by, or licensed to ROOTINE. Except for viewing the content for your own personal non-commercial use, ROOTINE does not grant you any rights to use the website or content for any other purpose unless consent is expressly made in writing.

Governing Law

These terms are governed by the Laws of New South Wales in Australia, and any dispute in relation to these terms or your access or use of the website will be the exclusive jurisdiction of the Courts of New South Wales.

You are responsible for compliance with all laws and regulations applicable to your location.

CUSTOMER CARE

Shipping

Domestic

Free standard shipping is offered on all Australian domestic orders over $250 AUD.

For orders below $250, shipping is a flat rate of $15 AUD.

Express shipping is a flat rate of $25 AUD.

Please allow 1-3 business days for the order to be processed.

New Zealand

All shipments to New Zealand will be shipped with Australia Post.

NZ Standard shipping (4 to 7 business days) is a flat rate of $30 AUD.

NZ Express shipping (2 to 5 business days) is a flat rate of $45 AUD.

Please allow 1-3 business days for the order to be processed.

Rest of World

All international shipments will be shipped with Australia Post.

International Standard shipping (6 to 15 business days) is a flat rate of $65 AUD.

International Express shipping (5 to 10 business days) is a flat rate of $80 AUD.

Please allow 1-3 business days for the order to be processed.

International Custom Duties

When ordering goods from ROOTINE STORE for delivery outside of Australia, please be aware that your shipment may incur import duties and taxes upon arrival at the destination. You will be responsible for paying these charges, which we cannot control or predict. Customs policies vary significantly by country, so it’s advisable to contact your local customs office for information before placing your order. Additionally, if customs clearance procedures are necessary, they may cause delays beyond our initial delivery estimates. It is your responsibility to ensure that the goods can be legally imported into your country, and we will not be liable for any violations of such laws.

Delivery

All items will be shipped with tracking to the address provided by the client. Tracking information will be sent via email and/or text message.

Refused Shipments

If your shipment is refused or not collected from a postal outlet within the designated time frame, it will be returned to the sender. You may request that the order be reshipped, but this will be at your expense.

Payment

We accept payments from Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay and Shop Pay.

Pricing

All prices on our website are displayed and processed/charged in Australian Dollars (AUD) and are inclusive of GST.

*Please note International bank charges may apply, please contact your financial institution for more details.