RETURN AND EXCHANGE
Returns
We have a 7-day return policy, which means customers have 7 days after receiving the item to request a return. We accept returns for store credit only. All return shipping costs are at the customers expense.
Exchanges
You are welcome to exchange your purchase for another, size, colour or product within the policy period.
*To be eligible for returns and exchanges, your item must be in the original condition that you received it, unworn, unused, unwashed, undamaged, with tags attached. All footwear must be in original condition with no marks, scratches or any other damages on the shoe including the sole and must be returned in their original undamaged shoe box. You’ll also need the receipt or proof of purchase.
Sale Items
All sale items are final and cannot be returned or exchanged. Full price items with sign-up discount coupons are excepted.
Faulty and Incorrect
If you believe you have received a faulty or incorrect item, please contact us within 7 days after receiving your order. We will try our best to assist you in resolving any issues.
Store Credits
Store credits will be available under your account once we received and processed the return. The credits have no expiry date.
IMPORTANT
- Please note, accessory and lifestyle items are ineligible for change of mind due to health or hygiene purposes.
- Please note, clients are responsible for any shipping costs and additional charges for any returns or exchanges.
- Please note, we will not be responsible for returns and exchanges that are damaged or lost during transit, it is the clients’ responsibility to make sure returns and exchanges are shipped with tracking and insurance.
- Please note, returns and exchanges are accepted at the discretion of our team, we hold the right to refuse any returns and exchanges if we deem the conditions are unsatisfactory.
For any enquiries about our products or anything in general, please send us a message through Instagram DMs or contact us via email at info@rootinestore.com, we will assist you as best as we can.
